Legal

Terms of Use

Last updated: 11 September 2026 Applies to: 32Desk web service and iOS app

These terms govern the use of 32Desk — the management system for dental clinics at app.32desk.com and the 32Desk app for iPhone. By creating an account or using the service you accept them.

Definitions

Provider, we
APPS FOR DENTISTS, MCHJ
26,6, Khumayun MFY, Khumayun district
Tashkent 100142
Uzbekistan
Service
The 32Desk web application, the iPhone app and the related support.
Clinic
The organisation or practitioner that subscribes to the Service.
User
A person the Clinic gives an account: a manager, doctor, administrator or other staff member.
Patient data
Data about the Clinic's patients that the Clinic records in the Service.

Accounts and access

A Clinic decides who gets an account and with what access rights. Accounts are personal: sharing credentials is not allowed. Keep your password confidential and tell us promptly if you believe an account has been compromised.

The Clinic is responsible for what its Users do in the Service, including changes they make to patient records.

The Clinic’s responsibilities

Patient data belongs to the Clinic and the Clinic decides how it is used. The Clinic undertakes to:

  • have a lawful basis for recording and processing patient data, including health data;
  • give patients the information about processing that its own law requires;
  • keep patient records accurate and decide what to correct or delete;
  • observe the medical record-keeping periods that apply to it;
  • grant access rights only to the staff who need them.

We process patient data only to provide the Service and on the Clinic's instructions.

Acceptable use

You may not:

  • use the Service unlawfully or to store data you have no right to store;
  • try to gain access to data of another clinic or to parts of the system you are not entitled to;
  • probe, scan or disrupt the Service or the infrastructure it runs on;
  • copy, decompile or resell the Service, or use it to build a competing product;
  • upload malicious code or content that infringes someone else's rights.

The Service is not medical advice

32Desk is an administrative and record-keeping tool. It does not diagnose, does not prescribe treatment and is not a medical device. Clinical decisions remain entirely with the treating practitioner, who must verify anything the Service displays or calculates before relying on it.

Fees and billing

The Service is charged per doctor for the chosen billing period, monthly or yearly, at the prices shown on our website. Manager and administrator accounts are not charged. Installation and initial setup are included.

Fees are paid in advance for the selected period by invoice or at checkout. The currency, total amount, applicable taxes and payment deadline are disclosed before payment; unless the invoice states otherwise, payment is due within 10 calendar days. Renewal is paid against a new invoice; automatic charges require the Clinic’s separate consent. If payment is overdue, we give notice and allow 7 calendar days to pay before suspending access. Price changes apply from the next subscription period and are announced at least 30 calendar days in advance. Refunds follow the Term and termination section and applicable law. Incorrect or duplicate charges are refunded in full.

If you buy a subscription through the App Store instead, Apple's payment and refund rules apply to that purchase.

Availability, support and data

We aim to keep the Service available continuously and provide support to Clinic staff. Planned maintenance is announced in advance where practicable. A backup of Clinic data is taken daily.

These terms do not guarantee an uptime percentage, a fixed support response time or a fault resolution deadline. Such commitments and remedies may be set out in a separate written service level agreement (SLA).

On request while a subscription is active, we help the Clinic export its data. After termination the data is handled as described in the Privacy Policy.

Intellectual property

The Service, its software, design and trade marks remain ours. These terms grant a limited, non-exclusive, non-transferable right to use the Service during the subscription, and nothing more.

Patient data and other content a Clinic enters remain the Clinic's. The Clinic grants us only the rights needed to host, back up and display that content in order to run the Service.

Term and termination

The subscription runs for the billing period chosen and continues until either side ends it.

We may suspend access if the Service is used in breach of these terms, if use threatens the security or stability of the system, or if payment is overdue — after notice, except where an immediate suspension is needed to prevent harm.

The Clinic may decline renewal by notifying hello@32desk.com before the next billing period begins. Access continues until the paid period ends. If the Clinic ends its subscription early, fees for the remaining period are not refunded unless required by law or a separate agreement. We may discontinue the Service without a breach by the Clinic on at least 30 calendar days’ notice; in that case we refund prepaid fees for the unused period on a pro rata basis within 14 calendar days of termination. The Clinic may request an export of its data before termination.

Disclaimers and liability

The Service is provided as it is. We do not warrant that it will be uninterrupted or free of faults, and we are not responsible for loss caused by incorrect data entered by a Clinic or its Users, or by a Clinic's own equipment or connection.

To the extent permitted by applicable law, our aggregate liability for claims relating to the Service is limited to the fees paid by the Clinic during the 12 months preceding the event giving rise to liability. To the same extent, we exclude lost profits and indirect losses. These limits do not apply to intentional misconduct, gross negligence or liability that cannot lawfully be excluded or limited, including liability to data subjects. Mandatory consumer rights remain unaffected.

Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

Additional terms for the iPhone app

If you obtained the app from the Apple App Store, the following also applies and prevails over anything inconsistent in these terms:

  • These terms are between you and us only, not with Apple. Apple is not responsible for the app or its content.
  • Your licence is limited to using the app on any Apple-branded device you own or control, as permitted by the App Store Terms of Service.
  • We alone are responsible for maintenance and support of the app. Apple has no obligation to provide them.
  • If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any. Apple has no other warranty obligation, and any other claims are our responsibility.
  • We, not Apple, are responsible for addressing claims relating to the app, including product liability, legal compliance and consumer protection claims.
  • We, not Apple, are responsible for investigating and settling any third-party claim that the app infringes intellectual property rights.
  • You confirm that you are not located in a country subject to a relevant embargo and are not on a prohibited-parties list.
  • Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

Governing law and disputes

Unless a separate agreement provides otherwise, the governing law and competent courts are determined by applicable conflict-of-laws and procedural rules. These terms do not restrict mandatory protections or a consumer’s right to bring proceedings in a court available to them by law.

Before starting formal proceedings, please contact us so we can try to resolve the matter directly.

Changes to these terms

We may update these terms. The date at the top shows when they last changed, and we will inform Clinics of material changes in advance. Continuing to use the Service after a change means you accept the updated terms.

Contact us